At AURALIS INC, we aim to provide a clear and convenient shipping experience for customers within the United States. Please review the following Shipping Policy for information about order processing, delivery times, shipping arrangements, and possible delays.
1. Shipping Area
We currently provide shipping services within the United States.
Orders can be shipped to valid residential and commercial addresses within supported areas of the United States.
We do not currently offer international shipping.
2. Order Processing Time
After an order has been successfully placed and payment has been confirmed, we will begin preparing the order for shipment.
Orders are generally processed within 3–7 business days.
Processing time may be longer for certain orders due to product availability, order volume, warehouse operations, or other circumstances.
Business days do not include weekends or applicable public holidays.
3. Estimated Delivery Time
After an order has been shipped, delivery generally takes approximately 5–12 business days.
The total estimated time from order placement to delivery is therefore generally around 8–19 business days.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, transportation conditions, weather, and other circumstances.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.
Shipping costs may vary depending on the order, destination, package size, weight, and available shipping method.
If free shipping is offered for a particular order or promotion, the applicable shipping terms will be displayed during checkout.
5. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your name, street address, apartment or unit number, city, state, and ZIP code before submitting an order.
We are not responsible for delivery problems, additional shipping costs, or delays caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
6. Shipment Tracking
When tracking information is available, it may be provided to the customer after the order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the shipment.
Customers can use the tracking information to monitor the progress of their delivery.
7. Delivery Delays
Although we work to process and ship orders within the estimated timeframes, delays may occasionally occur.
Possible causes include:
Severe weather
Carrier delays
Transportation disruptions
High shipping volumes
Address-related issues
Regional delivery restrictions
Public holidays
Other circumstances outside our reasonable control
A delivery delay does not automatically indicate that an order has been lost.
If tracking information shows that a shipment is still moving through the carrier’s network, please allow additional time for delivery.
8. Lost or Damaged Shipments
If an order appears to be lost or arrives damaged, please contact us as soon as reasonably possible with your order information and relevant details.
We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.
For damaged packages, customers may be asked to provide photographs or other information that can help with the investigation.
9. Undeliverable or Returned Shipments
If a shipment is returned to us because of an incorrect address, incomplete address, refusal of delivery, or other customer-related delivery issue, additional shipping arrangements may be required.
Any additional shipping costs may be the responsibility of the customer where applicable.
10. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, services, or business operations.
Any updated version will be posted on this page and will become effective when published.
11. Contact Us
If you have questions about shipping, delivery, or your order, please contact us at:
Email: mgronstal@auralis.camp