At AURALIS INC, we want our customers to have a straightforward shopping experience. This Return & Refund Policy explains the conditions and process for requesting a return or refund for purchases made through our website.
1. Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the request must be submitted within the applicable return period. Requests submitted after 30 days may not be accepted.
2. Return Conditions
To qualify for a return, the item should meet the following conditions:
The item must be unused and in its original condition.
The item should be returned with its original packaging and included accessories where applicable.
The item should not show signs of significant use, damage, alteration, or misuse.
The item should be securely packaged to help prevent damage during return shipping.
We reserve the right to refuse a return if the returned item does not meet the applicable return conditions.
3. How to Request a Return
Before sending an item back, please contact us by email at mgronstal@auralis.camp.
Please include:
Order number
Name used for the order
Item information
Reason for the return
Relevant photographs, if necessary
Please do not send an item to the return address before receiving return instructions from us.
4. Return Address
Approved returns should be sent to:
AURALIS INC
1575 Orange Ave Apt A
Costa Mesa, CA 92627
United States
The return address should only be used after the return request has been reviewed and approved.
5. Return Shipping Costs
Unless the return is caused by an error on our part or the item is received damaged or defective, the customer may be responsible for the cost of return shipping.
Return shipping costs are generally non-refundable.
We recommend using a trackable shipping service when returning an item, as we cannot be responsible for items that are lost or damaged while being returned.
6. Refunds
Once we receive and inspect the returned item, we will determine whether it meets the requirements of this Return & Refund Policy.
If the return is approved, the applicable refund will be processed to the original payment method.
Please allow additional time for the payment provider or financial institution to complete the refund and reflect the funds in your account.
7. Damaged or Defective Items
If an item arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible after delivery.
Please provide your order information and clear photographs or other relevant details so that we can review the issue.
Depending on the circumstances, we may provide an appropriate solution in accordance with applicable law and our after-sales service procedures.
8. Items That Cannot Be Accepted for Return
A return may be refused when an item:
Has been used beyond reasonable inspection
Has been damaged through misuse or improper handling
Has been modified or altered
Is missing essential components or accessories
Is returned without prior approval
* Is returned after the applicable return period
9. Exchanges
If you would like to exchange an item, please contact us before returning it.
Exchange requests are subject to product availability and the applicable return conditions.
10. Refund Delays
If an approved refund has been issued but does not appear in your account immediately, please allow additional processing time for your bank or payment provider.
If you still have not received the refund after a reasonable processing period, please contact us so we can assist with the matter.
11. Policy Changes
We may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable requirements.
Any updated version will be posted on this page and will become effective when published.
12. Contact Us
For questions regarding returns, refunds, exchanges, or after-sales service, please contact us at:
Email: mgronstal@auralis.camp