1. What type of products do you offer?
We offer tents designed for practical outdoor use, with a focus on comfort, functionality, convenience, and dependable performance.
2. Where do you ship?
We currently ship within the United States only. We do not currently offer international shipping.
3. How long does order processing take?
Orders are generally processed within 3–7 business days after payment has been successfully confirmed.
Processing may take longer in certain circumstances, such as high order volumes, product availability issues, or operational delays.
4. How long does delivery take?
After an order has been shipped, delivery generally takes approximately 5–12 business days.
The overall estimated timeframe from order placement to delivery is approximately 8–19 business days.
These are estimated timeframes and are not guaranteed delivery dates.
5. Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped.
Please note that tracking information may take some time to become active after the carrier receives and scans the package.
6. Can I change my shipping address after placing an order?
If you notice an error in your shipping information, please contact us as soon as possible at mgronstal@auralis.camp.
We will try to assist with address changes when possible. However, we cannot guarantee that an address can be changed after an order has entered processing or shipment.
7. Can I return my order?
Yes. Eligible items may generally be returned within 30 days of receiving the order, provided they meet the conditions outlined in our Return & Refund Policy.
Items should be unused, in their original condition, and returned with applicable original packaging and accessories.
8. How do I request a return?
Please contact us at mgronstal@auralis.camp before sending an item back.
Include your order number, the name used for the order, item information, and the reason for your return. We will provide further instructions after reviewing your request.
9. Where should I send my return?
Approved returns should be sent to:
AURALIS INC
1575 Orange Ave Apt A
Costa Mesa, CA 92627
United States
Please do not send a return to this address before your return request has been approved.
10. Who pays for return shipping?
Unless the return is related to an error on our part or an item arrives damaged or defective, the customer may be responsible for return shipping costs.
Return shipping costs are generally non-refundable.
11. When will I receive my refund?
After we receive and inspect the returned item, we will determine whether it meets the applicable return requirements.
If the return is approved, the refund will be issued to the original payment method. Additional processing time may be required by your bank or payment provider.
12. What should I do if my order arrives damaged?
Please contact us as soon as possible at mgronstal@auralis.camp and provide your order information along with clear photographs of the damage.
We will review the situation and determine an appropriate solution according to our after-sales procedures and applicable requirements.
13. What if my package is delayed?
Delivery times are estimates and may be affected by weather, carrier delays, transportation issues, high shipping volumes, or other circumstances outside our reasonable control.
If tracking information shows that the package is still moving through the carrier’s network, please allow additional time for delivery.
14. Do you offer exchanges?
Exchange requests may be accepted depending on the circumstances and product availability.
Please contact us before returning an item so we can provide the appropriate instructions.
15. Are purchases automatically renewed?
No. Purchases made through our website are one-time transactions.
We do not automatically renew purchases, subscriptions, or memberships, and we do not charge recurring fees unless clearly stated before a transaction is completed.
16. How can I contact you?
For questions about products, orders, shipping, returns, refunds, or other customer service matters, please contact us at:
Email: mgronstal@auralis.camp